ITS is very inclusive and has worked with us, even to the point of engaging with us to work out where we see demand for full fibre so we can work together to deliver where it’s needed. We have found ITS’ on net and off net approach has resulted in customers being connected to high-quality connectivity in a fraction of the time other providers quoted. “A lot of the areas we serve are overlooked and underserved. Having a connectivity partner I can rely on means I can crack on with what I am paid to do and maintain our mission to provide services second to none!” Chris Bibby, Sales Director at Cornerstone Business Solutions True partnership working together to connect businessesĬornerstone had often struggled with network coverage for its customers in the North East. On the few occasions we’ve had challenges, the team has always stepped up to the plate. “It is often when things don’t go to plan that are the real test of a relationship. I am reassured by my experience that the team are committed to fighting our corner to make sure that I can deliver as promised to my customers. I know exactly who to get in touch with, and I have built relationships across the business. Its order process is straightforward and the whole business takes a very personal, hands on approach. “This is where ITS is different to other providers. I need to focus on talking to customers and meeting with new prospects. I don’t have time to jump through hoops and red tape, let alone chase for updates and push for responses. “When I order connectivity for my customers, I need it to be easy. Serving a variety of industry sectors from lawyers to the local football club, connectivity underpins the solutions it offers and so working with the right partners is vital. ![]() Despite this, it quickly developed a reputation as the go-to IT support and services business in the area. No red tape, just easy to deal withĬornerstone established itself amidst the financial crisis in 2008. It is this core motivation that influences the partnerships it will forge, as anything less than amazing customer experience and high-quality service delivery results in a red card. A chance meeting at a football match resulted in a pitch to become connectivity partners that has led to supporting each other’s business goals…Ĭornerstone Business Solutions is a multi-award winning IT services business based in the North East of England that prides itself on having brought back true customer service values to the industry and has the trophies to prove it.
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